From the perspective of the Veteran or Service Member, their interaction is completely contained within a mobile phone application. There is no waiting room, hotline to call, confirmation of status, or computer registration.
This is completely up to you. After you are paired with an user, the app will automatically mark you as “unavailable”, meaning that you won’t be visible to new users. If you’d like to work with multiple users, at any time you are welcome (and encouraged) to change your status to available so that users have the opportunity to pair with you.)
5 Tanielian, T., Jaycox, L, Schell, T., Marchall, G., Burnam, M., Eibner, C.,… Vaiana, M. (2008). Invisible Wounds of War: Psychological and Cognitive Injuries, Their Consequences, and Services to Assist Recovery. RAND Center for Military Health Policy Research. doi: 10.7249/mg720.116 Department of Veterans Affairs, Veterans Health Administration. 2018. “VA National Suicide Data Report 2005 – 2016.”